Refund Policy

At Sarenica, we want our users to be fully satisfied with their experience. If you are not happy with your purchase of the Plus plan, you may be eligible for a refund under the terms outlined below.

1. 7-Day Money-Back Guarantee

We offer a no-questions-asked refund for first-time purchases of the Sarenica Plus plan within 7 calendar days of payment. Refunds are processed manually by our support team.

2. Eligibility

• Refunds apply only to the first Plus subscription purchase made through Paddle.
• You must request the refund within 7 days of purchase.
• Refunds are not available for renewals, upgrades, or repeat refunds.

3. How to Request a Refund

Please email support@sarenica.com with your:

• Paddle receipt or payment email
• Date of purchase

We typically process refunds within 3–5 business days.

4. No Refund for Free Plan

The Free version of Sarenica is available without charge and does not require a refund policy.

5. Exceptions

We reserve the right to decline refunds if we detect abuse of the refund system, such as repeated refunds, commercial misuse, or reselling of features.

6. Subscription Cancellations

You may cancel your subscription at any time to prevent future billing. Cancellations do not entitle you to a refund unless within the 7-day window.

7. Contact

For all refund-related inquiries, please contact: support@sarenica.com